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User Deletion with Postman
Overview The User Deletion API allows you to delete users and their data from your Heap workspace. The user deletion API checks all environments in your account for a matching user and deletes their...
View ArticleWhat cookies does Heap set and what are they used for?
Heap’s tracking code uses first-party cookies set by your domain, and does not rely on third-party cookies for tracking. For this reason, Heap will continue to collect first-party cookies even if...
View ArticleHow do I get Heap to ignore data from certain IP addresses?
You can add IP addresses that you want Heap to ignore data from by navigating to Account > Manage > Excluded IPs. Add one IP address per line, or include a wildcard to block an entire range....
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How do I block the collection of IP or geolocation information?
The admin for your Heap account can toggle IP and Geolocation Autocapture on and off in the Heap app. Navigate to Accounts > Manage > Privacy and Security and toggle the radio buttons next to...
View ArticleHow do I hide sensitive elements within Heap?
For complete info on how to hide sensitive elements from Heap, see the Sensitive Data sections of our installation guides: Web iOS Android React Native The post How do I hide sensitive elements within...
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Audit log
This feature is only available to customers on the Premier plan. To upgrade, contact your Customer Success Manager or sales@heap.io. The Audit log provides a detailed list of activities users have...
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Capture Controls
Overview Heap’s capture controls provide a simple user interface for you to control which sites and/or pages that data is collected from, without needing to write code. You can view the capture...
View ArticleHow to limit Heap cookie size
For a refresher on what cookies Heap sets and why, see What cookies does Heap set and what are they used for? Before we get into best practices to limit cookie size, some important notes on how Heap...
View ArticleCan I set up selective PII inclusion instead of redaction (an allowlist)?
At this time, Heap does not have the functionality for selective PII inclusion instead of redaction. For complete info on how to hide sensitive elements from Heap, see the Sensitive Data sections of...
View ArticleCan I download Heap’s SOC2 report?
The post Can I download Heap’s SOC2 report? appeared first on Heap Help Center.
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